Terms &
Conditions

1. About Transform You Now

Transform You Now is a holistic transformation, coaching, training, wellbeing, and educational ecosystem. Our work may include coaching, mentoring, workshops, training, facilitation, assessments, reflective exercises, educational content, digital resources, group programmes, corporate wellbeing services, relationship and personal development support, and related services.

TYN is designed to support clarity, resilience, emotional awareness, behavioural change, personal growth, relational wellbeing, leadership development, and organisational wellbeing.

Our services may be delivered online, in person, through live sessions, recorded content, downloadable materials, workshops, courses, group programmes, consultancy, or corporate engagements.

2. Not Medical, Mental Health, Legal, or Financial Advice

Transform You Now does not provide medical treatment, psychotherapy, psychiatric care, clinical diagnosis, legal advice, financial advice, or emergency support.

Our services are educational, coaching-based, reflective, developmental, and wellbeing-focused.

You are responsible for deciding whether our services are suitable for your needs. If you have a medical condition, mental health diagnosis, trauma history, addiction, suicidal thoughts, self-harm concerns, or any urgent wellbeing issue, you should seek support from a qualified medical, therapeutic, or emergency professional.

If you are in crisis or immediate danger, contact emergency services or a crisis support service in your location.

3. Results and Outcomes

TYN services are designed to support personal insight, growth, clarity, emotional awareness, resilience, behavioural change, and practical development.

However, we do not guarantee specific outcomes, results, income, business performance, relationship outcomes, health improvements, emotional changes, or personal transformation.

Your results may vary depending on your personal circumstances, level of engagement, readiness, consistency, external environment, and other factors outside our control.

Any testimonials, examples, case studies, or client stories shared by TYN are individual experiences and do not guarantee that you will achieve the same or similar results.

4. Eligibility

You must be at least 18 years old to purchase TYN services unless otherwise agreed in writing and with appropriate parental or guardian consent.

For youth-focused, family-focused, or parent-child services, the responsible adult must complete the booking, provide accurate information, and remain responsible for the child or young person's participation.

We reserve the right to decline, pause, or discontinue services where we believe our services are not appropriate, safe, or suitable.

5. Bookings and Payments

All bookings must be made through the approved booking system, payment link, invoice, or written arrangement provided by TYN.

Payment terms will be stated at the point of purchase or booking. Unless otherwise agreed, payment is required before the service, session, course, workshop, or event begins.

You are responsible for ensuring that the information you provide during booking is accurate, including your name, contact details, email address, billing details, and any relevant intake information.

Prices may change at any time. Once you have purchased a service, the price confirmed at the point of purchase applies to that specific booking.

6. Cancellations, Rescheduling, and Refunds

6.1 One-to-One Sessions

If you need to reschedule a one-to-one session, please provide at least 48 hours' notice, unless otherwise stated in your booking confirmation. Sessions cancelled or missed with less than 48 hours' notice may be charged in full. We may, at our discretion, allow one reschedule depending on the package, circumstances, and availability.

6.2 Packages

Where you purchase a package of sessions, the package must be used within the timeframe stated at purchase or agreed in writing. Unused sessions may not be refunded once the package has started, unless required by law or agreed by TYN in writing.

6.3 Digital Products and Downloadable Resources

Digital products, downloadable resources, worksheets, recordings, templates, guides, and similar materials are generally non-refundable once access has been granted or the product has been downloaded, unless required by law.

6.4 Workshops, Events, and Group Programmes

Refund and cancellation terms for workshops, events, retreats, group programmes, or corporate sessions may vary and will be stated at the point of booking. If no specific terms are provided, payments are non-refundable within 14 days of the event or programme start date.

6.5 TYN Cancellations

If TYN needs to cancel or reschedule a session, workshop, programme, or event, we will offer a reasonable alternative date, credit, or refund where appropriate. We are not responsible for travel, accommodation, childcare, loss of income, or other costs incurred due to cancellation or rescheduling.

7. Client Responsibilities

When engaging with TYN, you agree to:

• provide accurate and honest information
• take responsibility for your own choices, actions, and wellbeing
• attend sessions on time
• complete any agreed preparation or reflection where relevant
• communicate respectfully
• avoid recording sessions without written consent
• seek appropriate professional support where your needs fall outside coaching, education, or wellbeing support
• use TYN materials for personal or internal organisational use only, unless otherwise agreed

TYN reserves the right to end or pause services if behaviour is abusive, unsafe, inappropriate, discriminatory, threatening, or harmful to the facilitator, coach, group, organisation, or other participants.

8. Corporate, Organisational, and Team Services

Where TYN provides services to organisations, including workshops, training, facilitation, consultancy, wellbeing programmes, leadership support, or team development, the scope of work will be agreed in writing.

Corporate services may involve separate agreements, proposals, invoices, service terms, confidentiality arrangements, and data processing terms.

TYN is not responsible for implementing internal organisational decisions, HR processes, employment decisions, safeguarding procedures, disciplinary actions, or legal compliance unless specifically agreed in writing.

9. Intake Forms, Assessments, Quizzes, and Surveys

TYN may invite you to complete intake forms, questionnaires, assessments, quizzes, surveys, feedback forms, or reflection exercises.

These tools are used for educational, coaching, reflective, research, service improvement, or personal development purposes. They are not clinical diagnostic tools.

You are responsible for the accuracy of the information you provide.

We may use anonymised or aggregated survey data to improve our services, develop resources, evaluate outcomes, and create educational or marketing insights. We will not publish personally identifiable information without your permission.

10. Testimonials, Feedback, and Case Studies

If you provide feedback, testimonials, survey responses, reviews, or case study material, we may ask for your permission to use them in our marketing, website, social media, training, or educational materials.

We will not use your full name, image, sensitive personal story, or identifiable details without your consent.

We may use anonymised feedback or general themes from client experiences for service improvement, educational content, or marketing, provided you cannot reasonably be identified.

11. Intellectual Property

All TYN materials, including website copy, worksheets, guides, PDFs, videos, audios, frameworks, slides, workshop materials, training content, quizzes, assessments, brand language, exercises, diagrams, templates, and downloadable resources are owned by or licensed to Transform You Now unless otherwise stated.

You may not copy, reproduce, distribute, sell, teach, adapt, share, upload, publish, or commercially exploit TYN materials without written permission.

Purchasing or accessing TYN materials gives you a limited, personal, non-transferable licence to use them for your own personal development or internal organisational use, unless otherwise agreed.

12. Website Use

You agree not to misuse our website, including by:

• attempting to hack, damage, disrupt, or interfere with the website
• copying website content without permission
• using our website for unlawful purposes
• submitting false, misleading, harmful, or malicious information
• attempting to access restricted areas without permission

We may update, suspend, remove, or change any part of our website at any time.

13. Third-Party Links and Platforms

Our website, emails, booking systems, payment links, resources, or programmes may contain links to third-party websites or platforms, such as payment processors, scheduling tools, email providers, social media platforms, video platforms, form tools, or external resources.

We are not responsible for third-party websites, platforms, policies, content, availability, data handling, or security. You should review the relevant third-party terms and privacy policies before using those services.

14. Technology, Access, and Online Delivery

Some TYN services may be delivered online via video conferencing, course platforms, email, digital downloads, private communities, or other digital tools.

You are responsible for ensuring that you have suitable internet access, device access, software, and a private environment where needed.

We are not responsible for your internet connection, device failure, platform outages, or technical issues outside our control.

15. Confidentiality

TYN aims to treat client information with care and respect.

For one-to-one services, we will not intentionally disclose your personal information or session content unless:

• you give consent
• disclosure is required by law
• there is a safeguarding concern
• there is a risk of harm to you or others
• we need professional supervision, legal advice, or administrative support under appropriate confidentiality obligations

For group programmes, workshops, and events, participants are expected to respect the confidentiality of others. However, TYN cannot guarantee that other participants will keep information confidential. Please do not share information in a group setting that you are not comfortable sharing with others.

16. Safeguarding and Duty of Care

If TYN becomes concerned about risk of harm, abuse, safeguarding, exploitation, self-harm, harm to others, or illegal activity, we may need to take appropriate action. This may include contacting emergency services, safeguarding authorities, a nominated contact, or another relevant professional.

Where possible and appropriate, we will discuss this with you first.

17. Limitation of Liability

To the fullest extent permitted by law, TYN is not liable for:

• indirect, incidental, or consequential losses
• loss of income, profit, opportunity, business, or goodwill
• decisions you make based on TYN content or services
• outcomes not achieved
• technical issues outside our control
• third-party platform failures
• personal, professional, relational, financial, or organisational decisions made by you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

18. Force Majeure

TYN is not responsible for delays, cancellations, or failures caused by events outside our reasonable control, including illness, emergencies, natural disasters, strikes, internet outages, platform failures, government restrictions, war, terrorism, pandemics, or other unforeseen circumstances.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on our website with a new "Last updated" date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

20. Governing Law

These Terms are governed by the laws of the United Kingdom, unless otherwise required by applicable law. Any disputes will be subject to the courts of the United Kingdom.

21. Contact Us

For questions about these Terms & Conditions: